Frequently Asked Questions

Yes, our software streamlines the billing and matter management process and is available without debtor management services.  With the software coupled with our reconciliation service your monthly statements will still be sent to your clients and you will receive the business awareness that supports your practice.  We further assist with various administrative functions that otherwise consume your time. 

Yes, we attend to an instruction only based debtor management process.  This approach ensures that your favourite briefing and paying firms will not be contacted by the Auxcon team.  You will, however, have full awareness at all times on your full outstanding book giving your the ability to instruct on additional clients/debtors to be included in the debtor management process.

Firstly, we understand that your client has its own set of clients to manage and invoices to collect.  With due consideration to your instructor, we take the emotional issues (and more specifically addressing those issues in a professional manner) relating to late or non-payment unto us.  We make it our problem.  We are independent and highly professional.  This being said, in business, a good relationship includes respect for your time and payment of your invoices in the same fashion that you delivered your skilled services.  If your instructor is offended if and when you diligently delivered your expert services or because you expect payment or merely want awareness pertaining to the status of matters if payments are late, your relationship will be somewhat affected, yes.  If, on the other hand, your instructor respects that you are entitled to awareness and payment, Auxcon can only have a positive effect on your relationship with your attorney.

Most good paying firms prefer the administrative effectiveness of Auxcon.

The Auxcon approach is unique.  Our process proves that lacking or poor administration contributes to unpaid bills.  We continuously innovate and develop our process to ensure that unpaid bills are minimized.  We ensure that all the checks are in place from the moment the invoice is processed.  Although we take on your legacy of outstanding invoices when you become a client, we do not attend to once off debt collections.  Our blue chip debtor management entails that we have a comprehensive understanding of your practice and the clients you serve.

Auxcon currently serves several hundreds of advocates nationwide and continue to grow.  Our motto in this respect is simple: “if your attorneys do not want to brief you because you make use of our services they most likely do have no intention to pay you and they prefer that you do not have awareness or ask question.”  Auxcon has excellent relationships with the majority of paying attorneys, who in actual fact refer their advocates to us to streamline administration in the attorney’s office.

We serve numerous advocates who have personal and shared secretaries.  The Auxcon software and services compliment and assist your secretary in fulfilling her duties while at the same time ensuring that you have awareness.  Secretaries of advocates that only make use of our software have access to the necessary reports to ensure that your debtors are properly managed.  Auxcon is also in the process to build out a debtor management module that will assist secretaries with this function.